Being warm, kind and having a genuine desire to help and be sympathetic to the physical and emotional needs of our residents, families and colleagues.Demonstrate self-awareness in everyday practice by being aware of the responses of others to my actions and behaviours.
Being courteous and polite and having due regard for someone’s feelings, wishes and rights when undertaking my work. Communicate in an open and straightforward way using appropriate language. Encouraging and supporting residents to express their views on how they would like things done.
Treating everybody with dignity, sensitivity and respect and always demonstrating a high standard of personal and professional behaviour.
Personally promoting equality and diversity by being sensitive to someone’s age, gender, religion, race, sexual orientation and disability.
Being accountable for my own actions and taking personal charge to ensure quality care and support is provided. Take action when I feel something is wrong. This could mean intervening or reporting
Being prepared to challenge myself to try new things and be open to learn from others and willing to share my knowledge and experiences. Reflect upon way things are done and suggest how they could be done better.
Being able to work on my own and as part of a team. To develop effective working relationships with colleagues, residents and families
S S (Wife of Resident)
Brian R (Resident)
K H (Brother of Resident)
Carol D (Daughter of Resident)
S W (Daughter of Resident)
Our Awards & Accreditations